Terms and Conditions

PRIVACY POLICY

Landtrans solutions ltd recognizes the importance of your privacy, and that you have a right

to control, how your personal information is collected and used. This Privacy Policy is

intended to comply with the Privacy Act 1988.

Collection and Use of Information.

We may collect personal information in the process of conducting business. We will collect

only that.

Information about you that is necessary for the conduct of our business and our relationship

with your organisation. Personal information may be obtained directly from you, via another

contact in your organization, or through a third party who we believe has informed you that

your details may be provided to us. We do not normally obtain or store information that is

deemed by the Privacy Act to be "Sensitive Information".

Your information will be used to maintain licensing records and to inform you of product

renewals, upgrades, and alerts. It may be also used for marketing purposes by Landtrans

Solutions team or third parties acting on our behalf. Please inform us in writing if you do not

wish your information to be used for this purpose.

Storage and Security of Personal Information:

Your information is held either in paper-based records or in electronic form in our databases.

We will endeavour to take all reasonable steps to keep secure any information which we

hold about you.

If your information is no longer needed, we will either delete it from our systems or de-

activate it.

Please notify us immediately if you believe the security of your information with us has been

breached.

Disclosure of Personal Information:

Your personal information will not be passed to any other company.

Consequences if All or Part of the Information is Not Provided

You may choose not to provide all, or part of the information requested by Landtrans

Solutions ltd.

However, this could mean that Landtrans Solutions ltd may not be able to deliver the product

or service you require.

Access to Personal Information:

We will take all reasonable steps to ensure that the information we hold is accurate, and we

will put into effect any changes that you ask for. If you would like to know what information

we store about you or to update or correct out of date or inaccurate information, please

contact us in writing by email, fax, or letter (details below).

Links to Other Websites:

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From time to time, Landtrans Solutions ltd website may contain links to external websites.

These linked sites are not under the control of Landtrans Solutions team, and we are not

responsible for the conduct of companies linked to our website.

Future Changes:

Landtrans Solutions ltd reserves the right to review its Privacy Policy at any time and notify

you by posting an updated version of the policy on our Web site. The amended Privacy

Policy will apply between us, whether we have given you specific notice of any change.

Further Information:

Requests for further information can be requested using our CONTACT FORM.

TERMS & CONDITIONS

DEFINITIONS:

Our regulations explain the rights, duties, and responsibilities of parties to the agreement

between

the Landtrans Solutions ltd (LTD) and the customer.

The word used as "you" or "your" mean the customer.

The word used as "we", "us" or "our" means Landtrans Solutions team (LTD).

By confirming the reservation with LTD you are agreeing to the following terms.

These conditions may be changed or made subject to a prior written agreement between the

parties. Attention is drawn to the clauses that define our liability for loss or damage to goods

and property.

Full house Removals 2 – 3 bedrooms, are done on hourly rate and usually takes up to four

hours, some take longer due to access to properties. in case this if it takes longer, or your stuff

is not packed ready for move we may charge extra for more hours required. (One man - £30

an hour or a two-man team £60 an hour).

When booking in with us a deposit will be required to secure your date 20 days at least before

a booking.

Important: Any damage must be reported and verified immediately with the supervisor. We

cannot accept responsibility for any alleged damage after the job is complete and we have

left.

In line with the terms of our underwriters, the first £250 (excess charge) of any claim is the

customers responsibility and will be required in advance to initiate the claim process with our

insurance company.

Insurance only covers when a 2 man or more team is required, it will not be covered if the

customer only requires a 1 man and van where the customer helps.

For Health and Safety and insurance reasons, if you have any very heavy items, please

ensure you book enough people to carry it. Speak to us if in any doubt. We reserve the right

to refuse transit if potentially dangerous or harmful to the item, our staff, or the customer.

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OUR VALUATION:

Our prices, unless otherwise noted, do not include customs duties, ferries, toll roads,

inspections, or any other fees and taxes payable to government bodies. It does not include

us, taking responsibility for your goods.

1.2 We reserve the right to change prices or introduce an additional fee, if the circumstances

are

applicable, which were not considered when preparing our confirmation in writing. In such

circumstances, adjusted charges will apply and become payable.

These are:

1.2.1 Change in expenses due to the differing stated in the valuation given for REGARDING

pickup and delivery of indicated floor. (extra floor = 1man extra £25 or 2 man extra £50)

1.2.2 Change in expenses due to the differing stated in the valuation given for the van about

the size of the ordered amount of goods carried. All items must be listed before moving

(extra 5 furniture or any different items additional costs starting from £50 and up) if not

mentioned before moving.

1.2.3 Change in expenses due to the differing set the valuation given for the number of

additional helpers.

1.2.4 Change in expenses due to the differing set the valuation given for the amount ordered

hours. (Extra hour starting from £30 an hour for 1 man, but 2-man team extra £60 an hour.)

1.2.5 Change in expenses due to the differing set the valuation given for the distance

between

moving from and moving to address. Counts per mile, extra stops and extra hours if needed.

1.2.6 Change in expenses due to the differing the set the valuation given for the flooring in

the

properties if there is no lift/elevator. (Extra £20 per floor with 1 man, extra £40 on two-man

team)

1.2.7 The change in costs that the difficulty or impossibility of delivery by the stairs,

elevators, or

gates, which are inadequate for free movement of goods without mechanical equipment or

structural change or the approach road or drive is unsuitable for our vehicles for loading and

unloading.

1.2.8 Change in expenses arising from additional charges such as parking, the mandate for

the lack of parking permits in a specified place or other fees or charges implemented by us

on your behalf.

1.2.9 Change in expenses resulting from delays or events beyond our control which increase

or expand the resource or time spent on completion of agreed work (1 man -£30 an hour, 2-

man team-£60 an hour) Every waiting time over 15min and more count already as an hour

on front for waiting time.

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1.2.10 Change in expenses due to currency fluctuations or changes in taxation beyond our

control.

In such circumstances, adjusted charges will apply and become payable.

Work not included in the quotation.

2.1 Unless agreed by us in writing, we will not:

2.0 No passengers allowed to travel in the van.

2.1.1 Dismantle or assemble furniture of any kind.

2.1.2 Disconnect, re-connect, dismantle, or re-assemble appliances, fixtures, fittings.

or equipment.

2.1.3 No packing or unpacking.

2.1.4 Move items from a loft, unless properly lit and floored and safe access is.

Provided if its only agreed with us.

2.1.5 Move or store any items excluded under Clause 4.

2.1.6 Dismantle or assemble garden furniture and equipment including, but not.

limited to sheds, greenhouses, garden shelters, outdoor play equipment, and

satellite dishes, or move paving slabs, planters and the like.

2.2 Our staff are not authorised or qualified to carry out such work. We recommend that a

properly qualified person is separately employed by You to carry out these services.

or liability for loss or damage

OUR RESPONSIBILITY:

3.1 On our responsibility is to deliver your goods for you “from pick up address" to "delivery

address" in the same condition as they were in at the time when they were packed or

otherwise made ready for transportation. All goods must be checked before our team leaves

the delivery address, if there are any issues they must be reported to them straight away

before sign the delivery note and our team member through the mob. - 07308 644 616.

All goods are insured in the van for up to £10,000. We are not liable for the first £250.00 per

claim.

It is the responsibility of the customer to ensure extra insurance is arranged with us if

required.

Goods will be protected only by our insurer, if the LTD team will prepare for the transport all

the things described in the Transport List (Inventory List) by our customer.

3.2 In the event that we have undertaken to pack the goods, or otherwise make them ready

for transportation. It is our responsibility to deliver them to you undamaged. By "undamaged"

we mean in the same condition as they were immediately prior to being packed/made ready

for transportation.

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3.3 If we fail to discharge the responsibilities identified in clause 4.1 and 4.2, we will, subject

to the provisions of clauses 7, 8, and 10, be liable under this agreement to compensate you

for such failure.

3.4 We will not be liable to compensate you where clause 2.2, 3.2, and 5.2, apply unless

loss or damage occurred because of negligence or breach of contract on our part.

3.5 If you do not provide us with a declaration of value of your goods, or if you do not require

us to accept standard liability pursuant to clause 8.1, we will not be liable to you for failure to

discharge the responsibilities identified in clause 4.1 and 4.2, unless that failure was caused

by negligence o breach of contract on our part.

3.6 The amount of our liability under this clause shall be determined in accordance.

YOUR RESPONSIBILITY:

4.1 It is your responsibility to:

4.1.1 Declare to us in writing the value of goods transported. If it is determined that the value

of goods transported is lower than declared, you agree that our liability will be reduced. All

goods in transit cover up to £ 10,000.

4.1.2 Values such as jewellery, valuables, money should be with you and under your control.

We take no responsibility for loss of cash, jewellery, valuables.

4.1.3 Get the documents, permits, authorisations that allow us to make a move.

4.1.4 Inform us if there are any height, weight, or length restrictions for vehicles to access

both. properties.

4.1.5 Be present or Represented During the collection and delivery.

4.1.6 Take all reasonable steps to ensure That nothing That Should be removed is left

behind and nothing is taken away by mistake.

4.1.7 Ensure proper protection of property left unattended in rooms where people such as

(but not limited to) tenants or workmen are or will be present.

4.1.8 Prepare, protect adequately, and secure all equipment or electronic equipment.

4.1.9 Make sure the fridges are defrosted and empty before shipping. We are not

responsible for the content.

4.1.10 Make sure the delivery address given is correct.

4.2.11 Ensure that during transport you have your phone switched on and you are in contact

with the driver.

4.2.12 Other than because of our negligence or breach of contract, we will not be held liable

for any loss or damage, costs or additional charges that may result from failure to discharge

these responsibilities.

GOODS WHICH CANNOT BE TRANSPORTED:

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5.1 Unless previously agreed in writing by the director or other authorised representative of

the company, the following items cannot be declared for transport under any circumstances.

Items listed in paragraph 5.1.1 below may present risks to health and safety and fire.

Products listed. In section 5.1.2 to 5.1.6 below carry other risks and should make their own

arrangements for transport.

5.1.1 Prohibited or stolen goods, drugs, pornographic material, potentially dangerous,

damaging, or explosive items including gas bottles, aerosols, paints, firearms, and

ammunition.

5.1.2 Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities,

stamps, coins or goods or collections of any similar kind.

5.1.3 Plants or goods likely to encourage vermin or other pests or cause infestation or

contamination.

5.1.4 perishable products and / or services that require a controlled environment.

5.1.5 All kinds of animals, birds, reptiles, and fish.

5.1.6 Goods which require special licenses (weapons and ammunition).

5.1.7 Goods listed above may not be transported by us. LTD will not accept any liability in

connection with the transport of these goods if they are not declared or communicated to

transport. Without our consent or to inform us. It is your responsibility to make sure to delete

the goods listed. Above in section 5.1.2 to 5.1.6

OWNERSHIP OF GOODS:

6.1 By entering into this Agreement, it shall ensure that:

6.1.1 The goods to be transported belongs to you, or person (s) you represent and have

obtained permission for their transport and interests.

6.1.2 If you transport goods on behalf of someone else's it also ensures us that you have

read the terms of the contract and the people who represent familiar with the terms of our

contract and have been made aware of these conditions.

6.1.3 You will pay us for any claim for damages and / or costs brought against us if either

warranty 6.1.1 or 6.1.2 is not true.

Booking in good advance or changing a moving day.

6.1.4 If you book with us in more than 30 days in advance before you move, you got 3 days

to cancel that with free of charge. If it’s more than 3 working days gone (cancelation 20 –

30days prior moving) we keep 10% of full payment as cancelation fee. Unless it’s agreed in

advance for different way of payment.

6.1.5 If you would like to move your booking day forwards at least 5 working days its free of

charge, otherwise its extra £30 if its less than 5 working days in advance.

Charges if You postpone or cancel the removal.

6.2 If You postpone or cancel this Agreement, we reserve the right to charge you

reasonable.

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postponement or cancellation fee according to how much notice is given as set out below at

6.2.1 – 6.2.4. “Working days” refer to the normal working week of Monday to Friday and

excludes weekends and Public Holidays.

6.2.1 More than 10 working days before the removal was due to start: No charge.

6.2.2 Between 5 and 10 working days before the removal was due to start:

not more than 30% of the full removal charge.

6.2.3 Less than 5 working days before the removal was due to start: not more than

70% of the full removal charge.

6.2.4 Within 24 hours of the move taking place, not more than 80% of the removal.

charge.

6.2.5 On the day the work starts or at any time after the work commences up to

100% of Our charges.

6.2.6 Cancellation/Postponement Waiver

Once we have received written notice of Your intention to Cancel/Postpone no later

than 17:00 hours on the preceding Working Day before Services commence. The

Cancellation/Postponement charge will entitle You to only one Cancellation/Postponement.

Payment options We can offer:

1 st – Payment through the phone

2 nd – Invoice sent to your provided email address.

3 rd – Payment link with invoice sent to your provided email address.

4 th – NO CASH PAYMENTS ACCEPETD

 30% deposit if agreed, must be paid to keep your booking 20 days in advance, left

70% must be paid 5 days before a moving day.

 Full payment required if its less than 5 days left before a moving. No deposit

accepted.

 Agreements may be changed between you and Landtrans Solutions team.

7.0 Payments

7.1 Unless otherwise agreed by Us in writing, payment is required in full by cleared funds at

the

time of booking the removals. In default of such payment, we reserve the

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right to refuse to commence removal until such payment is received. Such

advance payments are protected under the BAR Pre-Payment Protection scheme as

detailed.

in the BAR Code of Practice.

7.1.1 Payment is due before starting work.

7.1.2 You cannot deny any part of the agreed price.

7.1.3 If you paid only 30% deposit as agreed with us, then you must pay the outstanding

balance before loading the goods from your property on the booking day. Then we will load

your goods.

7.1.4 If you refuse payment for the service, then we are not loading your items and not

starting the job, until the full payment. At this time, payment must be done in 15min

otherwise our driver is leaving the place for next job. In this case there is no returnable 30%

deposit. That’s means we are keeping this as the cancelation fee.

7.2 In respect of all sums which are overdue to us, we will charge interest daily.

calculated at 4% per annum above the prevailing base rate for the time being of the Bank of

England.

8. Your own goods.

8.1 We do not know the value of Your goods therefore We limit Our liability to a fixed limit per

item. The amount of liability We accept under this agreement is reflected in Our charges for.

the work. If You wish Us to increase Our limit of liability per item, you agree to pay a higher

price for the work as stated in Condition 1.2.11 (Our Quotation).

DAMAGE TO PREMISES OR OTHER PROPERTY THAN GOODS:

Since the contractors are often present at the time of collection or delivery our liability for

loss or damage is limited as follows:

8.1.1 If the result in the loss or damage premises or property other than goods for removal

because of our negligence or breach of contract, our liability shall be limited to damages only

the surface or area only.

8.1.2 If the damage due to transport of goods under your express instruction, against our

advice and where to move the goods in the recommended manner could result in damage,

we will not take responsibility.

8.1.3 We keep the right to refuse to move bulky items if there is not enough space in the

property. and there is the risk to damage the structure of the walls or furniture. Unless

customer agree with a possible damage on the walls or any of your furniture.

8.2 Unless otherwise agreed in writing if we are negligent or in breach of contract We will

pay.

You up to £40 for each item which is lost or damaged as a direct result of any negligence or

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breach of contract on Our part.

8.2.1 Any fragile items like glass, mirrors, tv, ornaments etc. must be reported to our team

before moving day and must be packed by customer on his own responsibility in safe

wrapping and boxed up with a clearly seeable label FRAGILE on it. These boxes must be

pointed out on the moving day for a removal team once they arrived. In this case your

removal team covers your insurance for damage.

8.3 For goods destined to, or received from a place outside the United Kingdom:

8.3.1 We will only accept liability for loss or damage.

(a) arising from Our negligence or breach of contract whilst the goods are in

Our physical possession, or

(b) whilst the goods are in the possession of others if the loss or damage is

established to have been caused by Our failure to pack the goods to a

reasonable standard where We have been contracted to pack the goods that.

are subject to the claim.

8.3.2 Where We engage an international transport operator, shipping company or

airline to convey Your goods to the place, port, or airport of destination, we do.

so, on Your behalf and subject to the terms and conditions set out by that.

carrier.

8.3.3 If the carrying vessel/conveyance, should for reasons beyond the carriers.

control, fail to deliver the goods, or route them to a place other than the

original destination, you may have limited recourse against the carrier.

depending upon the carriers’ particular terms and conditions of carriage, and

You may be liable for General Average contribution (e.g. the costs incurred to

preserve the vessel/conveyance and cargo) and salvage charges, or the

additional cost of onward transmission to the place, port, or airport of

destination. These are insurable risks, and it is Your responsibility to arrange.

adequate marine/transit insurance cover.

8.3.4 We do not accept liability for goods confiscated, seized, removed, or damaged.

by Customs Authorities or other Government Agencies unless us

Terms & Conditions – Insurance version JANUARY 2014

confiscation, seizure, removal, or damage arose directly because of Our

negligence or breach of contract.

8.4 For the purposes of this Agreement an item is defined as:

8.4.1 The entire contents of a box, parcel, package, carton, or similar container.

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and

8.4.2 Any other object or thing that is moved, handled, or stored by us.

Damage to premises or property other than goods.

9.1 Because third party contractors or others are frequently present at the time of collection

or

delivery it is not always possible to establish who was responsible for loss or damage.

therefore, our liability is limited as follows:

9.1.1 If we cause loss or damage to premises or property other than goods for

removal because of our negligence or breach of contract, our liability shall

be limited to making good the damaged area only.

9.1.2 If We cause damage because of moving goods under Your express

instruction, against our advice, and were moving the goods in the manner.

instructed is likely to cause damage, we shall not be liable.

9.1.3 If We are responsible for causing damage to Your premises or to property.

other than goods submitted for removal and/or storage, you must note this.

on the worksheet or delivery receipt as soon as practically possible after the

damage occurs or is discovered or in any event within a reasonable time. This

is fundamental to the Agreement.

EXCLUSIONS OF LIABILITY:

9.1.4 In view of the limited liability shall not be liable for any loss or damage to their goods

because of fire or explosion howsoever that fire or explosion was caused unless it was

negligence or breach of contract.

9.2 In respect of standard liability and limited liability, other than because of our negligence

or breach of contract will not be held liable for any loss, damage, or failure to the following

items:

9.2.1 bonds, securities, stamps of all kinds, manuscripts and other documents electronically

held data records, and mobile phones.

9.2.2 Plants or goods likely to encourage vermin or other pests or cause infestation or

contamination.

9.2.3 Perishable products and / or services that require a controlled environment.

9.2.4 Furs exceeding £ 100 in value, jewellery, watches, precious stones and metals, money,

coins,

deeds.

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9.2.5 Any animals, birds, and fish.

9.3 In respect of standard liability and limited liability, other than because of our negligence

or

breach of contract will not be held liable for any loss, damage or failure to produce the goods

if

caused by any of the following circumstances:

9.3.1 By war, invasion, acts of foreign enemies, hostilities (whether war is declared or not),

civil war terrorism, rebellion and / or military coup, act of God, strikes or other such events

outside our control.

9.3.2 Loss or damage due to radiation or radioactive contamination.

9.3.3 Loss or damage resulting from chemical, biological, biochemical, electromagnetic

weapons, and cyber-attack.

9.3.4 indirect or consequential loss of any kind or description.

9.3.5 The normal wear and tear, natural or gradual deterioration, leakage, or evaporation or

from perishable or unstable. This includes goods left within furniture or appliances.

9.3.6 By pests, moth, insects and similar infestation, damp, mildew, or rust.

9.3.7 For cleaning, repair, or restoration, unless arranged for work to be carried.

9.3.8 To change the weather and climate.

9.3.9 In the event of any goods in wardrobes, drawers, or appliances, or in a package,

bundle, carton, case, or another container not both packed and unpacked by us.

9.3.10 Loss of or damage to China, glassware, and fragile items unless they have been both

professionally packed and unpacked by us or our subcontractors. In the event of an accident

involving the owner packed container where damage would have occurred regardless of the

quality.

packaging, our liability is limited to £ 100 or its actual value, whichever is less.

9.3.11 For electrical or mechanical derangement to any appliance, instrument, clock,

computer, or other equipment unless there is evidence relating to external damage.

9.3.12 Loss or damage to vehicles caused by scratching and marking unless entered to

receive from us a preliminary report of the collection.

9.3.13 Loss or damage to the vehicle while it is driven or to be driven under its own power

other than for the purpose of loading or unloading of transportation or transporting container.

Loss or damage sustained by accessories and moving parts, unless lost with the vehicle.

9.3.14 In case of any goods which are pre-existing defect or are inherently defective.

9.4 No employee of ours shall be separately responsible for any loss, damage, miss-

delivery, errors, or omissions resulting from the provisions of this Agreement.

9.5 Our liability will cease after delivery after delivery (see section 11.2)

We shall not be liable for:

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9.6 loss or damage caused where Goods have been packed or unpacked by You or others.

If We are negligent or in breach of contract or otherwise responsible for causing loss or

damage to

Your premises We will pay You either.

The cost of repairing the damaged area to a maximum limit of £75; or

B up to a maximum of £75 on each premises.

DEADLINE CLAIMS:

10.1 In the case of goods that we supply, please contact our office, and notify us in writing of

any visible loss, damage, or failure to produce any goods at the time of delivery.

10.2 Please note after finishing work and workers left then we do not take any

responsibilities for any damages. You need to report if any damages to our team before they

leave.

10 We shall not be liable.

10.1 We shall not be liable for loss or damage caused by fire or explosion unless we have

been.

negligent or in breach of contract. It is Your responsibility to insure Your Goods. If You ask

Us in writing to arrange insurance cover for You We will, provided You declare the full

replacement value of Your Goods and pay the premium in advance.

10.2 We shall not be liable for delays or failures to provide the services under this

Agreement as a

result of war, invasion, acts of foreign enemies, hostilities (whether war is declared or not),

civil war, terrorism, rebellion and/or military coup, Act of God, adverse weather, third party

industrial action, re-scheduled sailing, departure or arrival times, port congestion, or other

such events outside our reasonable control.

10.3 Other than because of Our negligence or breach of contract We will not be liable for

any.

loss, damage, or failure to produce the goods because of:

10.3.1 Normal wear and tear, natural or gradual deterioration, leakage or

evaporation or from perishable or unstable goods. This includes goods left.

within furniture or appliances.

10.3.2 Moth or vermin or similar infestation.

10.3.3 Cleaning, repairing, or restoring unless We arranged for the work to be carried.

out.

10.3.4 Changes caused by atmospheric conditions such as dampness, mould, mildew,

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rusting, tarnishing, corrosion, or gradual deterioration unless directly linked to

ingress of water.

OR

10.3.5 For any goods in wardrobes, drawers, or appliances, or in a package, bundle,

carton, case, or another container not both packed and unpacked by Us.

10.3.6 For electrical or mechanical derangement to any appliance, instrument, clock,

computer or other equipment unless there is evidence of related external.

damage.

10.3.7 For any goods which have a pre-existing defect or are inherently defective.

10.3.8 For perishable items and/or those requiring a controlled environment.

10.3.9 Loss of structural integrity of furniture constructed of particle board resulting.

from crumbling of the board.

10.3.10 For items referred to in Clause 4

Our Right to Hold the Goods (lien)

“Lien” is the legal right of the remover to hold goods until the customer has paid all.

outstanding charges.

We shall have a right to withhold and ultimately dispose of some or all the goods if You.

fail to pay the charges and any other payments due under this or any other Agreement. (See

also, Clause 22). These include any charges that We have paid out on Your behalf. While

We

hold the goods You will be liable to pay all storage charges and other costs (including legal

costs) reasonably incurred by Us in recovering Our charges and applying Our right of lien.

These terms and conditions shall continue to apply.

Our right to Sell or dispose of the Goods.

DELAYS IN TRANSIT:

11.1 Other than by reason of our negligence or breach of contract, shall not be liable for

delays in transport.

11.2 We will do our best to arrive within the time scale stated, however arrival times are

estimated.

Delays to pick-up/delivery times are sometimes unavoidable (due to traffic accidents,

weather

etc.). We do not accept any responsibility for any customer loses due to unforeseen or out of

our control delivery/pick-up delays.

OUR RIGHT TO SUBCONTRACT WORK:

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12.1 We reserve the right to subcontract part or all the work.

12.2 If a sub-contract, these conditions still apply.

PARKING:

Providing parking permit is the responsibility of the customer if there are restrictions e.g.:

yellow. lines, red routes, residents only etc. you must provide a permit from the local council

if this is not possible, please be honest and say where the closest legal parking is available

e.g.: 50 yards, 100 yards etc... this may cost a little more, but it is much better for you if we

know in advance, if parking is legal try to reserve a space for the van outside before it arrives

or call the local council and get a suspension or permit where necessary) if there is no

parking pre -arranged any parking fines received will be the responsibility of the customer

and must be paid by the customer on completion, however we will not park illegally and the

driver may have to leave if legal parking is not provided. If you will not provide the parking

permit for our vehicle, then our driver may ask for a deposit of 80 GBP + VAT for a potential

fine. If we do not receive a penalty ticket by a letter from your Council within six weeks, we

will refund the deposit paid for the penalty ticket. If we receive a ticket, we will send you

photos to your email to confirm.

CONGESTION & TOLL CHARGES:

There will be an extra charge of £15 when passing through the London Congestion Charge

Zone, other congestion charge zones, tolls or ferry charges will be charged accordingly.

(Unless otherwise stated).

There will be an extra charge of £12.5 when passing through the London Ultra Low Emission

Zone, other congestion charge zones, tolls or ferry charges will be charged accordingly.

(Unless otherwise stated)

INSURANCE:

All goods are insured in the van up to £10,000. Insurance applies only if you provide

Inventory List with all your items including value. We are not liable for the first £250.00 per

claim. It is the responsibility of the customer to ensure extra insurance is arranged if

required. Goods will be protected only by our insurer, if LTD team will prepare the goods for

the transport all the things described in Inventory List by our customer.

STAFF ABUSE:

Verbal or threatening behaviour will not be tolerated. If the driver is forced to leave the job

because of abuse from the customer verbal or otherwise the customer will still be liable to

pay in full.

The relevant United Kingdom law shall govern these terms and conditions, and by agreeing

to be bound by them the customer agrees to submit to the exclusive jurisdiction of the

relevant courts of the United Kingdom.

Shipping & Returns

- Minimum order of £75 including VAT. (excluding VAT would be £62.50.

- Next working day

- We do provide deliveries on the weekends and bank holidays.

15

- For all deliveries in the Congestion Charge and Ultra Low Emission Zone charges will

apply.

- Next working day delivery is subject to stock availability. LTD cannot be held responsible

for any 3rd party delivery service delays.

- Open and fully check the contents of your delivery before signing to confirm POD (proof of

delivery), no returns, no complaint will be accepted after signing the POD (proof of delivery

goods).

By booking in with us you agree to the full terms and conditions above with

Landtrans Solutions team.

Thanks for reading this information and using our service for your removals.

Kind regards

Landtrans Solutions team

This terms and conditions have been updated on 01/04/2024 by Landtrans Solutions Ltd.